Volunteer Management

 by Alex Drey-Mulari, AmeriCorps VIP Fellow at THINK Together in Ontario, CA

HandsOn Inland Empire (HOIE) is the volunteer department at Inland Empire United Way. In conjunction with hosting volunteers at the United Way, HOIE manages a website that allows volunteers and non-profits in the area to come to one place to connect. The department also organizes two large-scale school makeovers a year, manages corporate volunteer groups, and trains community members to become Volunteer Leaders. Through the department’s combined knowledge of volunteer programs and management, they are able to successfully support 7 AmeriCorps VIP Fellows. Alex Drey-Mulari is one of the Fellows currently hosted by HOIE. Alex works at THINK Together as a volunteer coordinator and he wrote the following from his experience throughout the year.

Volunteer Management is a huge umbrella term, and there are certainly many ways to approach it. Here at THINK Together, an academic support program in Southern California, we get to oversee all aspects of volunteer management. Over my term of service I had the wonderful opportunity to develop and strengthen many skills related to volunteerism. Here are some of my personal experiences with coordinating volunteers, and I hope that you can gain some insight into what it takes to work with volunteers.

First, always be present in your job, by being energetic and engaged. This does not mean that you need to a social butterfly if you are not that type of person. You should always look happy while doing your job, especially when interacting with current or potential volunteers. Always remember that volunteers are giving their precious time, and they want to feel excited about what they are doing. Your position is key to taking the volunteer’s desire to serve, and making it as enjoyable as possible. Also being energetic is more fun anyway.

Next, I would suggest getting to know your volunteers. This could be in the form of a volunteer interview, included in their volunteer application, or even just asking them questions. Volunteers serve for a myriad of reasons, and it is important to understand why each individual is volunteering. If they want to spend time tutoring children, then do not assign them to spreadsheets. Also, find out what kind of recognition the volunteers like. If they want a standing ovation in front of everyone that’s great, but maybe a hand-made thank you card is more their style. Taking that extra time to be on a first name basis with all of your volunteers really helps keep volunteers around, and again the experience is more fun this way.

The last skill I think that is essential to effective volunteer management, is scheduling of time. Many a time during my service, even today as I am writing this piece, scheduling has been an issue. I had volunteers scheduled to attend orientation to work for our summer programs, and turns out the summer ended before they could even start. Due to this interference I fell behind in other work, and had to scramble around last minute. This is a terrible position to be in, so being on top of everything is much more preferable. Learn what needs your immediate attention, and what other tasks can wait until later. Managing volunteers starts with managing your own time properly, and that is a skill I am continuing to develop.

Alex (on the far right) with VIP Fellows from HOIE.